This is a quick note for our Táve 2 users: You probably noticed a large Táve 3.0 Early Access banner on the left side of the application. Clicking on the banner will take you to the 3.0 migration website, where you’ll be able to configure a preview migration or go live with the new version. Once the migration is complete, you’ll be able to sign-in to the new Táve 3.0 Early Access site at my.tave.com.

Thank you for your patience and support as we worked long and hard to develop Táve 3!

Táve 2.9 registration has been closed for the 3.0 rollout.

3.0 registration will begin on the evening of Wednesday, February 8th.

If you don’t have an existing account, please sign-up for our newsletter to receive an email when Táve 3.0 registration begins.

Updated (2/8): Registration has resumed, so register now and take your 30-day free trial for a spin!

We’ve received several reports of studios who use GMail not seeing new lead emails due to GMail marking the email as Spam. While unconfirmed, it’s possibile that emails sent from studios via Táve to GMail recipients may be affected by this issue as well. This issue affects both Táve 2 and 3.

Our outgoing mail has been independently verified to pass all anti-spam checks, including SPF, DKIM, and SpamAssassin, so we believe this to be an isolated issue with GMail.

Workaround: While we work to resolve the issue, GMail users should add a rule in their GMail settings to never mark email coming from @tave.com as spam (and we suggest having it mark the message as important). Also, check your Táve daily for new leads as they will always show up there even if the email notice doesn’t reach you.

RESOLVED (1/25):Our outgoing email is now using new IP addresses and our test emails have been delivered successfully. Please comment or post a Helpdesk ticket if a new lead message goes to your spam or isn’t delivered after 2PM Eastern today (Wednesday, January 25th).

UPDATE (1/30): The issue appears to still exist for some studios, with some users now receiving the messages and others still having them marked as spam or undelivered. We continue to investigate and are working with our email service provider for a solution. Please see the workaround in the meantime.

RESOLVED (2/6): We’ve changed email providers and are now using the same provider as companies such as Foursquare and Hoot Suite.