We moved to a new helpdesk platform over the weekend. While our tutorials will remain on the old helpdesk until the Táve 4 launch, all new tickets and chats will go through a single in-app system.
Many of you loved our live chat, but we began using it less and less in order to focus on Táve 4 development, as there is so much pent up demand for that release that we want to get it out there as soon as possible (without sacrificing quality one bit).
With live chat extremely limited, that meant the best way to reach us for private one-on-one support was through filing more complex helpdesk tickets that usually required a slower response time. Today’s system replaces the two and lands firmly between the two systems in terms of speed and formality.
One of the best features of the new message center, besides being able to add attachments and screenshots, is that it resides inside the application. Simply click on the Support menu at the top right of any page and select Message Us from the menu. That will bring up the new message drawer which will hold all of your support messages. You can click on the three-line icon at the top left of the drawer to view the list of all your previous conversations in the new system.
We’ve been growing by leaps and bounds lately, so when you message us you’ll get a reply from any one of the five of us in short order.
As always, the Táve Users Group on Facebook is another great resource, with just shy of a thousand fellow Táve users in the group to give feedback and answer questions. If you’re not a user or you can’t get into your account, you can always use this contact form.