Welcome Nicole Klym, Lead Customer Service Rep

Nicole Klym HeadshotWe’re excited to announce that Nicole Klym has officially joined the team full time!

You all probably know her well from her speedy and cheerful responses to FB and in-app support messages. What you probably don’t know is that Nicole only signed up for Táve a little over a year ago.

It was clear quickly that she was a fast learner and very dedicated to providing help to other users. Not too long after joining Táve, she was asked to join the support team. And she has rocked it!

Her experience using Táve in her own business, Nicole Klym Photography, gives her the upper hand in working with users to fully take advantage of the app and use creative methods to solve problems.

Give her a warm welcome! We’re thrilled to have her on board as a fantastic asset to #TeamTáve.

 

 

 

New Feature | Powerful Lead Tracking

We’re excited to announce an awesome improvement to tracking leads in Táve. Lead statuses make keeping track of where in the sales process you are with leads a piece of cake.

You can set your own custom statuses to work perfectly for your lead tracking workflow. Not only can you have custom statuses, but the lists themselves are extremely powerful. You can set your leads to change status automatically after a given amount of time. A few highlights:

  • Default lead statuses to get you started
  • Ability to add custom lead statuses and edit any existing ones
  • All new lead status lists in main menu Leads section
  • Powerful Automatic Lead Status changes
  • Built in automations for Stale leads

Check out this short video to learn more about the new features:

Release Notes | July 2015

Hey #TeamTáve!

We just pushed out another slew of updates to the app.

For the full list of what’s included in this release check out the release notes here. If there is anything you would like explanation of, please don’t hesitate to reach out.

Some highlights:

– Payment Gateways now are now known as Client Payment Methods and not only can you have any number of them, they can be brand specific. You can also specify a payment receipt quick response for each gateway. For more information about setting up a payment gateway, read our knowledge base article here.

– You now have the ability to do an export of your job lists. Just navigate to any of your lists in the side menu bar (All Leads, Open Jobs, Closed Jobs, etc) and you’ll find an export button at the top. This will create a CSV file with lots of great information in it! If you’re super nerdy like me, you can use these exports to create your own custom reports.

– Our referral program now credits you the entire bonus after the studio you refer makes their first payment. We also now reward the users you refer with a 60 day free trial (double our usual 30 day trial).

Best,

Topher

Release Notes | May 2015

Dear awesome people,

This month brings some great new features as well as updates and bug fixes to Táve. As always, I want to emphasize that we are user driven. The improvements, features and direction we take with the application are based on your feedback and help. We get such great ideas from you guys and we hope that we can incorporate many of them over time. Some may seem like smaller requests but, in fact, they often fit into a larger part of the development road map. So even if we don’t get to your request right away, know that there may be bigger plans.

Below is a quick video going over some of the highlights of some of the new features in the latest update. This includes using tokens in Questionnaire headings, sections, paragraphs and labels, a new double booking warning drop down, an update to allow deliverable workflows to be added to booked or fulfillment stage. We’ve also revamped our rich text editor with a completely new file uploader that connect to various sources such as Facebook, Dropbox, Instagram and more.

For the full list of what’s included in this release, check out the release notes here. If there is anything you would like explanation of, please don’t hesitate to reach out.

Best,

Topher

An Open Letter to Our Users

This month has been a big one for Táve. The team and I were at one of the biggest photography conferences that Táve attends. We got to show off the app to a huge number of new people as well as meet some of our existing users in person. It was electric.

I was also honored to be brought on in a new capacity.  As Adrian mentioned in his recent blog post, Táve has gone from a team of two to a team of seven in the last year alone.  (I’m a little bit biased but I have to say that our support people are amazing. If you haven’t chatted with them, definitely reach out and say hi.)

This growth has been because of you guys. Your support and contributions to each other in the Facebook User Group is invaluable. Your push to drive Táve forward through enhancement suggestions, bug reports, and some crazy awesome feature requests is energizing. You guys have built a community and I am so humbled to be a part of it. It’s because of this community that I accepted the position of Vice President of Product.

The most important thing that this means for you is that I will be your advocate. As a full time photographer myself, I know what goes into the day-to-day of running your own photography business. I’m listening to you guys, hearing what you need, understanding your specific use cases and making a case for you as we drive forward with the app. Again, your contributions directly affect the direction we take.

We’ve just released a massive list of bug fixes today. And now, in collaboration with the team, I’m building a road map for continued improvements as well as some pretty kickass new features.

So I ask you, continue to give us your feedback be it good or bad. Continue to dream big with your feature requests and enhancements. (I still want Automations to make me coffee). And while not every feature request will be implemented and not every bug will be fixed immediately, together as a community we can continue to make Táve one of the best studio management softwares available.

Thank you for being a part of #teamtave.

Topher

If you’d like to see some of the major enhancements of the release we just launched, check out the video below!

Welcome Topher Villasimón, VP of Product

The last few months since the release of Táve 4 have been quite exciting. The resulting unprecedented growth has allowed us to significantly expand the Táve Team. We’ve gone from a two-man team this time last year to a team of seven, many of whom you’re likely familiar with if you’ve messaged us, attended one of our new weekly webinars, or participated in the Facebook Táve User Group.

Topher SimonI’m pleased to announce that one of the newest members of our team, Topher Villasimón, has stepped up to the role of Vice President of Product. Already this year, he has reorganized our support team and the process in which we respond to incoming messages to improve both our response times and the way we track issues and feature requests. He’s also overseeing our How-to site and is even working on a new and far more accessible documentation site to make it easier to dive deep into Táve.

Topher has also worked with Jason and me to create a new development, testing, and release process, as well as creating a roadmap of upcoming releases that balance and prioritize features and issues from our backlog into more manageably sized releases. The first of these releases is ready for publication when we return to the office from WPPI, while the second is in active development and the third and fourth are being outlined and sized.

By far, Topher’s most important function as VP of Product is that of customer advocate. While my background in cinema and photography lead to the creation of Táve, the majority of my time at Táve today is consumed by feature design and development. Táve’s mission of helping creative small businesses like yours to build a stronger and more profitable business depends not on my experience but on your day-to-day experience running your business with Táve. For that we need to hear from you, we need to know what you need, and we need to weave that knowledge into the development of the best possible product for your business. For that, Topher is your voice inside Táve.

If you’re attending WPPI, be sure to visit our booth (#1561) and meet Topher, Jason, and me, and share with us your thoughts and feedback. We’re also sharing a sneak peek of the release currently in development to get your feedback on our new streamlined approach to quoting, client driven quote upgrades, and simplified product configurations.

PS. Even if you can’t join us at WPPI this year, you can still take advantage of our double-bonus show special through the end of the week. This is our last special until “Black Friday”, so if you’re an admin, sign in and check out the details on your dashboard.

 

 

Introducing Workflow Progress Reports

Most of the past month has been spent polishing up Táve 4 while improving our tutorials and documentation, including our new Webinar series (our next webinar is tonight!). As we continue that process, we’re pleased to announce an exciting new feature that makes it easier than ever to get a birds-eye view of where your jobs and deliverables stand:

Workflow Task Progression ReportWorkflow Progress by Task

As you can see from the example report above, your jobs move through their workflow in a “waterfall” fashion, starting at the top left and slowly working towards the bottom right. All of the tasks you create in your workflow are listed in these new reports. Hovering your mouse over each block shows a tooltip with additional details about the task, including it’s due date.

We have another version of this report that lists all of your open deliverables, grouped by their workflow:

Deliverable Task ProgressionDeliverable Progress by Task

Another great way to use the deliverable progress report is if you have a seasonal product with tight deadlines, such as holiday cards or graduation photos, so you can easily group them together in one simple report and track the status of each and every one.

If you’re wondering what the colors on the left mean, that’s the event type color of the primary session on the job, as Táve 4 now lets you color code every type of event.

Stay tuned, as we have more great features on the way, and have a happy holiday season!

 

Introducing standby.tave.com, our read-only hot-standby system available 24/7/365

Just in time for Monday’s release of Táve 4 and the 3-hour maintenance window needed for the upgrade, we’re pleased to make our private standby system available to all users.

Any time the main web application is unavailable, be it due to scheduled maintenance or an availability event in Virginia, you can visit the standby site and access a read-only version to get at your critical data.

standby.tave.com

 The Táve 4 maintenance page will include the link for your convenience.

The web servers and database are located in the AWS US-West Oregon region and pull their data from our primary AWS US-East Virginia region using database replication. In the event that the primary database failed, the standby database would simply stop updating but remain available.

Scheduled Maintenance for Monday, November 10th at 7AM

Per our policy of scheduling maintenance at least 4 days in advance, we’re declaring a 3 hour maintenance window on Monday, November 10th, starting at 7AM Eastern, to perform certain highly demanded system upgrades.

A new way to message us for support

We moved to a new helpdesk platform over the weekend. While our tutorials will remain on the old helpdesk until the Táve 4 launch, all new tickets and chats will go through a single in-app system.

Many of you loved our live chat, but we began using it less and less in order to focus on Táve 4 development, as there is so much pent up demand for that release that we want to get it out there as soon as possible (without sacrificing quality one bit).

With live chat extremely limited, that meant the best way to reach us for private one-on-one support was through filing more complex helpdesk tickets that usually required a slower response time. Today’s system replaces the two and lands firmly between the two systems in terms of speed and formality.

One of the best features of the new message center, besides being able to add attachments and screenshots, is that it resides inside the application. Simply click on the Support menu at the top right of any page and select Message Us from the menu. That will bring up the new message drawer which will hold all of your support messages. You can click on the three-line icon at the top left of the drawer to view the list of all your previous conversations in the new system.

We’ve been growing by leaps and bounds lately, so when you message us you’ll get a reply from any one of the five of us in short order.

As always, the Táve Users Group on Facebook is another great resource, with just shy of a thousand fellow Táve users in the group to give feedback and answer questions. If you’re not a user or you can’t get into your account, you can always use this contact form.